Frequently Asked Questions

What payment methods do you accept? Paypal? What about invoices?

We accept all major credit and debit cards such as Visa, Mastercard or MIR. For annual pre-paid accounts on Business or Enterprise plans we also accept bank transfers, where desired. We do not, under any circumstances, accept Paypal.

Can I upgrade from Free to Paid plan later?

Of course you can, you may upgrade or downgrade anytime.

How do I cancel my subscription? Delete my account? Can I have a refund?

To cancel your account, log into account and change your plan from active to "Cancel" — that's all there is to it! To delete your account or if you need any other help just email us on [email protected].

We also offer refunds! You may ask for a refund after maximum 7 days of plan upgrade (we don't offer refunds on renewals).

How do you process my payments?

We don't, another company called CloudPayments with Security PCI DSS Level 1 certification will process all the payments. In this case, no credit/debit card information will be processed by us and all being taken care of by a secure and stable payment processing gateway. Your payment info will not touch our servers at all.

Do I get a free domain with custom domain ?

Custom Domain basically means you'll be able to change your domain from x.gonevis.com to your own already purchase domain name. We don't provide a free or any other domain rather than a subdomain from GoNevis.com main domain. You need to have your domain from one of the awesome domain registrar of your choice and then you can connect it to your blog.